Legal

Terms of Service

Revica.io, LLC · Effective date: September 13, 2026 · Last updated: September 13, 2026

These Terms of Service ("Terms") are a binding agreement between Revica.io, LLC ("Revica," "we," "us," or "our") and you. They govern your use of revica.io (the "Site") and the AI voice, SMS, social media, web chat, website visitor identification, booking website, video production, automation, and related services we provide (together with the Site, the "Services").

By using the Site or Services, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and "you" refers to that business. If you do not agree, do not use the Site or Services.

These Terms include a binding arbitration provision and class action waiver (Section 17) that affect your legal rights.

1. Definitions

  • "Client" means a business that has engaged Revica for Services under an Order.
  • "Order" means a proposal, order form, statement of work, or online checkout that describes the Services, fees, and term for a Client.
  • "Agent" means an AI-powered voice, SMS, chat, email, or social media assistant that Revica builds, configures, and operates for a Client.
  • "Client Data" means all information, content, and materials a Client provides to Revica or that Agents collect on the Client's behalf, including customer names, phone numbers, call recordings, transcripts, messages, booking details, and pipeline records.
  • "End User" means any person who interacts with an Agent, booking website, or campaign operated on a Client's behalf, including callers, texters, social media users, and website visitors.
  • "Platform" means the software, models, prompts, scripts, workflows, integrations, dashboards, templates, and know-how Revica uses to deliver the Services.

2. The Services

2.1 Done-for-you model

Revica designs, builds, trains, launches, and maintains Agents and automations for Clients. The specific Services, deliverables, and fees for each Client are set out in the applicable Order. If an Order conflicts with these Terms, the Order controls for that Client.

2.2 Onboarding and approval

Before an Agent goes live, we will provide you with the scripts, tone, handoff rules, and workflows for review. You are responsible for reviewing and approving all Agent behavior, pricing rules, service descriptions, and content before launch. By approving, you confirm the information is accurate and that you authorize the Agent to communicate with End Users on your behalf.

2.3 Ongoing tuning

We review Agent performance and make adjustments on an ongoing basis. You agree to tell us promptly about changes to your services, hours, pricing, service area, staff, or availability so the Agent stays accurate. We are not responsible for errors caused by information you failed to update.

2.4 Third-party platforms

The Services depend on third-party platforms and providers, including telephony and SMS carriers, large language model providers, speech and video generation providers, calendar and CRM systems, and social media networks such as Meta, TikTok, LinkedIn, and Google. You authorize us to connect to and act within these platforms on your behalf. Your use of those platforms is also governed by their terms. We are not responsible for outages, policy changes, rate limits, account restrictions, or feature removals imposed by third parties.

2.5 Changes to the Services

We may modify, improve, or discontinue features of the Services. If a change materially reduces the core functionality you are paying for, you may terminate the affected Service and receive a prorated refund of prepaid fees for the unused period.

3. AI Disclosures and Limitations

You acknowledge and agree that:

  • Agents are automated. They generate responses using artificial intelligence. Despite training and review, an Agent may misunderstand a request, provide an inaccurate answer, misquote a price, or book an appointment incorrectly.
  • Agents are not professionals. Agents do not provide legal, medical, financial, engineering, or other professional advice, and nothing an Agent says should be relied on as such.
  • Escalation is a feature, not a guarantee. Agents are designed to escalate to a human when uncertain, but no automated system catches every case. You remain responsible for monitoring your pipeline, calendar, and inbox.
  • You own the customer relationship. Agents act as your representative. Commitments an Agent makes to End Users within its approved instructions are your commitments.
  • Disclosure to End Users. Where required by law, Agents will identify themselves as automated. You will not instruct us to configure an Agent to deny being an AI when directly asked.

4. Client Responsibilities and Compliance

You are responsible for your business, your customers, and your use of the Services. Without limiting the foregoing, you agree to:

4.1 Call recording

Calls handled by voice Agents are recorded and transcribed. You are responsible for determining whether the laws that apply to your business and your callers require notice or consent for recording, and for instructing us to enable recording disclosures accordingly. Revica offers a recording announcement that can be turned on for all calls.

4.2 Text messaging (TCPA and related laws)

You are responsible for ensuring that every SMS, MMS, or other text message sent through the Services complies with the Telephone Consumer Protection Act, the CAN-SPAM Act, CTIA messaging guidelines, carrier requirements, state telemarketing laws, and any applicable do-not-call rules. This includes obtaining any required consent from End Users before messaging them, honoring opt-out requests, and observing time-of-day restrictions. Revica provides opt-out handling and quiet-hour controls; you are responsible for using them correctly and for the consent status of your contact lists.

4.3 Website visitor identification

If you deploy visitor identification on your website, you are responsible for providing privacy notices and opt-out mechanisms to your visitors that meet applicable law, and for the lawful use of any identified contacts. You will not use identified data to contact individuals who have opted out or in any manner that violates applicable privacy or anti-spam laws.

4.4 Clone Video and likeness rights

For Clone Video services, you represent that each individual whose voice, face, or likeness is used has provided written consent to the capture and use of their biometric identifiers and likeness for the purpose of creating AI-generated content, and that you have the right to grant Revica the license in Section 7.3. You will not request clone content that impersonates a real person other than the consenting individual, or that is deceptive, defamatory, or misleading.

4.5 Reviews and reputation

You will not use the Services to solicit fake reviews, to review-gate in violation of platform policies or the FTC's rules on consumer reviews, or to offer incentives for reviews where prohibited.

4.6 Regulated industries

If you operate in a regulated industry (for example, healthcare, legal, insurance, or financial services), you are responsible for determining whether the Services are appropriate and for any additional agreements or safeguards your industry requires. Revica does not sign Business Associate Agreements under HIPAA unless expressly agreed in writing in an Order. Do not route protected health information through the Services without such an agreement.

4.7 Accuracy of information

You represent that all business information, pricing, service descriptions, and content you provide to us are accurate, current, and lawful, and that you have the right to provide them.

4.8 Account security

You are responsible for maintaining the confidentiality of credentials for any platforms you connect and for all activity under your accounts. Notify us immediately of any unauthorized access.

5. Acceptable Use

You will not use the Services, and will not instruct an Agent, to:

  • Violate any law, regulation, or third-party right;
  • Send spam, unsolicited bulk messages, or messages to numbers or addresses that have opted out;
  • Harass, threaten, defame, or discriminate against any person;
  • Deceive End Users, including by misrepresenting your identity, services, or pricing;
  • Collect or process sensitive data (such as Social Security numbers, full payment card numbers, or health records) beyond what the Services are designed to handle;
  • Interfere with or attempt to reverse engineer, scrape, or extract the Platform, its prompts, or its models;
  • Resell or white-label the Services without our written consent;
  • Use the Services to build a competing product.

We may suspend or terminate Services immediately if we reasonably believe you have violated this Section.

6. Fees and Payment

6.1 Fees

Fees are set out in your Order. Unless otherwise stated, Services are billed monthly in advance, and setup or build fees are due before work begins. Usage-based charges (for example, call minutes, messages, or identified visitors above included amounts) are billed in arrears.

6.2 Payment

You authorize us to charge your payment method on file for all fees when due. Invoices are due upon receipt. Amounts more than 15 days past due may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less, and we may suspend Services until payment is received.

6.3 Taxes

Fees exclude taxes. You are responsible for all sales, use, and similar taxes other than taxes on our income.

6.4 Price changes

We may change fees at the end of your then-current term with at least 30 days' notice. Continued use after the change takes effect constitutes acceptance.

6.5 Refunds

Except as expressly stated in these Terms or an Order, fees are non-refundable.

7. Intellectual Property

7.1 Our Platform

Revica owns the Platform and all related intellectual property, including Agent architectures, prompt libraries, scripts, workflow templates, dashboards, and improvements developed in the course of providing the Services, even if informed by your feedback. Nothing in these Terms transfers ownership of the Platform to you. We grant you a limited, non-exclusive, non-transferable right to use the Services during your term.

7.2 Your Client Data

You own your Client Data. You grant Revica a non-exclusive, worldwide license to use, store, process, and transmit Client Data to provide, maintain, secure, and improve the Services for you, and as otherwise described in our Privacy Policy. We will not use your Client Data to build Agents for other clients or to train general-purpose AI models without your written consent, except in aggregated or de-identified form that cannot reasonably identify you or your End Users.

7.3 Clone Video license

You grant Revica, and you confirm that each consenting individual grants Revica, a license to capture, process, and use their voice, likeness, and mannerisms solely to create the video and audio content you request. This license ends when your Clone Video Service terminates, after which we will delete the underlying voice and likeness models as described in our Privacy Policy. Finished videos delivered to you are yours to use.

7.4 Deliverables

Upon full payment, you own finished creative deliverables specifically produced for you, such as videos, booking website copy, and design assets, excluding any Platform components incorporated into them (for example, the Agent embedded on a booking website), which remain ours and are licensed to you for the term.

7.5 Feedback

Any suggestions or feedback you provide may be used by us without restriction or compensation.

7.6 Your marks

You grant us permission to use your name and logo to identify you as a client in our marketing. You may revoke this permission by emailing hello@revica.io.

8. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform under these Terms. This does not apply to information that is publicly available, independently developed, or lawfully received from a third party, or that must be disclosed by law (with notice to the other party where permitted). Client Data is your confidential information; the Platform is ours.

9. Term and Termination

9.1 Term

Each Order begins on its start date and continues for the initial term stated in the Order (if none is stated, one month), then renews automatically for successive terms of the same length unless either party gives notice of non-renewal at least 30 days before the end of the current term.

9.2 Termination for breach

Either party may terminate if the other materially breaches these Terms and fails to cure within 15 days of written notice. We may terminate or suspend immediately for violations of Section 5, non-payment, or conduct that creates legal or security risk.

9.3 Effect of termination

On termination, your Agents will be disabled, connected integrations will be disconnected, and fees owed through the effective date become immediately due. We will make your Client Data available for export in a standard format for 30 days after termination, after which we will delete it as described in our Privacy Policy. Phone numbers provisioned by Revica remain ours unless the Order provides for porting; we will cooperate reasonably with a port-out request made before termination.

9.4 Survival

Sections 3, 4, 6 (for amounts owed), 7, 8, 9.3, 10, 11, 12, 13, 17, and 18 survive termination.

10. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, REVICA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT AGENTS WILL RESPOND ACCURATELY IN EVERY CASE; THAT VISITOR IDENTIFICATION WILL IDENTIFY ANY PARTICULAR VISITOR OR IDENTIFY VISITORS ACCURATELY; OR THAT USE OF THE SERVICES WILL RESULT IN ANY PARTICULAR NUMBER OF LEADS, BOOKINGS, REVIEWS, RANKINGS, AI RECOMMENDATIONS, OR REVENUE. Statistics and examples on the Site are illustrative and not guarantees of results.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) REVICA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, OR MISSED OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) REVICA'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO REVICA IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless Revica and its members, managers, employees, and contractors from any claims, damages, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Client Data or the information you provide for Agent training; (b) your violation of Section 4 or Section 5, including any claim under the TCPA, state telemarketing or call-recording laws, biometric privacy laws, or consumer protection laws; (c) your products, services, pricing, or dealings with End Users; (d) any claim that content you asked us to create infringes or violates a third party's rights; or (e) your breach of these Terms.

We will defend and indemnify you against third-party claims that the Platform, as provided by us and used in accordance with these Terms, infringes a United States patent, copyright, or trademark, provided you notify us promptly and allow us to control the defense. This obligation does not apply to claims arising from Client Data, your instructions, third-party platforms, or modifications not made by us.

13. End Users

If you are an End User interacting with an Agent, booking site, or campaign operated on behalf of a Revica Client, your relationship is with that Client, and that Client's terms and privacy policy govern. Revica provides technology to the Client and is not a party to any transaction between you and the Client. Calls may be recorded and messages may be processed by automated systems. Reply STOP to any text message to opt out.

14. Use of the Site and Demo Line

The Site includes a live demo Agent via phone and chat. Demo interactions are recorded and may be reviewed to improve our Services. Do not share sensitive personal information with the demo Agent. The demo does not create a Client relationship and demo bookings are not binding on Revica. You may use the Site only for lawful purposes and may not scrape, copy, or reproduce Site content without permission.

15. Text Messaging Terms for Revica's Own Communications

By providing your phone number to Revica (for example, through a form on the Site or by calling the demo line), you agree to receive text messages from Revica related to your inquiry, including follow-ups and appointment confirmations. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Consent is not a condition of purchase.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Subject to Section 17, the state and federal courts located in Harris County, Texas have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to personal jurisdiction there.

17. Dispute Resolution and Arbitration

17.1 Informal resolution first

Before filing a claim, you agree to contact us at hello@revica.io with a description of the dispute and give us 30 days to resolve it.

17.2 Binding arbitration

If we cannot resolve the dispute informally, any claim arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Harris County, Texas (or remotely by agreement). The Federal Arbitration Act governs this provision. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Exceptions

Either party may bring an individual claim in small claims court, or seek injunctive relief in court to protect intellectual property or confidential information.

17.4 Class action waiver

YOU AND REVICA AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of more than one party.

17.5 Opt-out

You may opt out of this arbitration provision by emailing hello@revica.io with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

18. General

  • Entire agreement. These Terms, the Privacy Policy, and any Orders are the entire agreement between you and Revica regarding the Services and supersede prior agreements.
  • Amendments. We may update these Terms by posting a revised version on the Site. Material changes will be communicated to Clients by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including carrier or platform outages, AI provider outages, internet failures, or government action.
  • Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship, except that Agents act as your authorized communications representative to End Users as described in Section 3.
  • Severability. If any provision is unenforceable, the remainder stays in effect.
  • No waiver. Failure to enforce a provision is not a waiver.
  • Notices. Notices to Revica must be sent to hello@revica.io. Notices to you will be sent to the email on your account.
  • Export and sanctions. You represent that you are not located in, or a national of, a country subject to U.S. embargo and are not on any U.S. restricted-party list.

19. Contact

Revica.io, LLC
Email: hello@revica.io
Phone: (832) 662-3332